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    Terms & Conditions


    These terms of use (together with any documents referred to in them) tell you about the terms on which you may make use of our website and/or our mobile application (the App) and the connection service that we provide through them.

    By using Bright Star Cleaners (including downloading the App), you confirm that you have read and accepted these terms of use and that you agree to comply with and be bound by them. If you do not agree to them, you must not use Bright Star Cleaners.

    Please note that these terms of use do not apply to any cleaning or other services that you provide to Users (as defined below).”

    Other applicable terms

    These terms of use refer to our privacy and cookie policy, which sets out the terms on which we process any personal data we collect from you or that you provide to us, as well as information about the cookies and/or other similar technologies (for example, analytics) we use. By using Bright Star Cleaners, you consent to such processing, and you warrant that all data provided by you is accurate.

    Information about us and how to contact us

    Bright Star Cleaners is a technology platform, accessed through the Site or the App, that connects users (Users) with third party providers of cleaning services and certain other services as listed on the Site such as you (Service Providers). It enables Users to engage the services of a Service Provider in their area for the provision of those services (Services).

    If you wish to contact us in writing, have a complaint or are required to give us notice in writing, you can send this to us by email at

    Registration by the Service Provider

    You acknowledge that, in determining whether to include you on the Site as a potential supplier of Services, we rely on the accuracy and completeness of the information supplied by you during the registration process. You therefore confirm that all such information is accurate and not misleading and that we may use it to carry out any of the searches or checks referred to below.

    You also confirm that you possess all approvals and authority (including the necessary immigration status) required to work in the United States on a self-employed basis and to provide Services to Users.

    You authorize us and/or any of our appointed agents to carry out all necessary searches, including searches of consumer credit records, in order to verify the information you have provided. You must promptly disclose to us all matters which are material to your ability and suitability to provide Services to Users, as well as any material changes thereto.

    Relationship between the parties

    If we decide in our absolute discretion to include you on the Site as a potential supplier of Services, your inclusion on the Site will be subject to these terms of use. In such case, you authorize us to act as booking agent for you whereby we will process bookings and contractually commit you to supply Services to Users on the basis of these terms of use.

    You will act as an independent contractor and will not be our employee. You shall be fully responsible for any tax and national insurance and social security contributions and any other liability, deduction, contribution, assessment, or claim arising from, or made in connection with, these terms of use or your provision of the Services. You shall indemnify us against all reasonable costs and expenses and any tax, penalty, fine or interest incurred or payable by us in connection with, or in consequence of, any such liability, deduction, contribution, assessment, or claim, other than where such liability, deduction, contribution, assessment or claim arises out of our negligence or willful default. We may at our option satisfy such indemnity (whether in whole or in part) by way of deduction from any amounts due to you from us under these terms of use.

    Changes to these terms of use

    We may revise these terms of use at any time, and you should check these terms of use from time to time to take notice of any changes we have made, as they are legally binding on you. We may also notify you of any changes by email. If you do not agree to any such changes, please stop using Bright Star Cleaners and (if applicable) delete the App from your Mobile Device.


    Payments will be made twice a month from the company to an account of your choosing. The first payment will be on the 1st Friday of the month, this will cover all work carried out between the previous 2 week pay cycle. The next payment date will be the 2nd Friday of the month, this will cover all work carried out between the last pay cycle.

    You agree that we will process payments for your services on your behalf and Bright Star Cleaners are only holding onto these funds until they are released to you pending any issues from the users.

    You agree that we will process payments on your behalf.

    Personal data

    You acknowledge and agree that we are entitled to process your personal data in accordance with the terms of our (privacy and cookie policy) which is subject to change from time to time.

    Intellectual property rights

    We are the owner or the licensee of all intellectual property rights in Bright Star Cleaners and in the material published on it. You acknowledge that you have no rights in or to Bright Star Cleaners or the technology used or supported by it other than the right to use it in accordance with these terms of use. If you use any part of Bright Star Cleaners in breach of these terms of use, your right to use Bright Star Cleaners will cease immediately.

    You must not use any part of the content on Bright Star Cleaners for commercial purposes without obtaining a license or other written consent to do so from us or our licensors.

    Liability and indemnity

    Any provisions in these terms of use excluding or limiting liability will apply regardless of the form of action, whether under statute, in contract or tort (including negligence) or otherwise. Nothing in these terms of use is in any way intended to exclude or restrict either party’s liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for any liability which may not legally be excluded or limited.

    We shall not be liable for breach of these terms of use unless you have given us prompt written notice of the breach and a reasonable opportunity thereafter to rectify the breach at our expense.

    Our total liability under, or in connection with, these terms of use in respect of any act or omission, or any series of connected acts or omissions, shall be limited to the amount paid to you in the six months preceding the relevant act or omission.

    In no circumstances shall we be liable for any consequential, indirect, or special loss or damages or for economic losses (including, without limitation, loss of revenue, profits, contracts, business or anticipated savings) or for damage to, or loss of, data or for damage to, or loss of, reputation or goodwill.

    Both parties exclude all terms that are not expressly stated herein, including, but not limited to, any implied warranties as to quality, fitness for purpose or ability to achieve a particular result.

    You agree to indemnify us and to hold us and our successors, assigns, parent, subsidiaries, affiliates, directors, officers, employees, and agents harmless against all losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of your breach of these terms of use or your provision of the Services. We shall have the right to withhold our reasonable estimate of the total damages and costs from sums otherwise payable to you pursuant to these terms of use or any other agreement between the parties and to apply such sums to payment of such damages and expenses. We shall have the sole right to control the defense and settlement of any such claim, save that we shall consult with you prior to any settlement. You agree to provide reasonable assistance to us at your expense in the defense of the same.

    Content standards 

    These content standards apply to all content that you post or upload to Bright Star Cleaners and/or to any interactive services associated with it (including, without limitation, any messaging service that allows you to contact Users). You must comply with the spirit and the letter of the following standards. The standards apply to each part of any post or upload, as well as to its whole.

    We are not responsible or liable to you or any third party for any content posted or uploaded anywhere as a result of your use of the Bright Star Cleaners platform and/or the contract you had with a user.

    Suspension and termination

    We may at any time, whether with or without cause and whether with or without notice, immediately suspend your right to use Bright Star Cleaners (including removal of your profile from the Site and the App) and/or terminate the legal agreement between us and close your account.

    You may terminate the legal agreement between us and request the closure of your account at any time on not less than 14 days’ notice by emailing us at

    We will determine, in our discretion, whether there has been a breach of these terms of use through your use of Bright Star Cleaners and, if such a breach has occurred, we may take such action as we deem appropriate, including all or any of the following actions:

    • immediate, temporary or permanent withdrawal of your right to use Bright Star Cleaners (including termination of the legal agreement between us and closure of your account);
    • immediate, temporary or permanent removal of any content posted or uploaded by you to Bright Star Cleaners;
    • issue of a warning to you;
    • legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
    • further legal action against you; and
    • disclosure of such information to law enforcement authorities as we feel is reasonably necessary.

    We exclude liability for actions taken in response to breaches of these terms of use. The responses described in these terms of use are not limited and we may take any other action we deem reasonably appropriate.

    If we withdraw your right to use Bright Star Cleaners:

    • all rights granted to you under these terms of use shall cease;
    • you must immediately cease all activities authorized by these terms of use, including your use of Bright Star Cleaners
    • you must return all appropriate belongings back to customers prior to the release of final payment.
    • you must, if applicable, immediately delete the App from all Mobile Devices; and
    • you must not attempt to re-register to use Bright Star Cleaners

    Other important terms

    You agree not to disclose, divulge, or communicate directly or indirectly to any third party any information regarding us, Bright Star Cleaners or any Users (including their contact details) without our (or their, as applicable) prior written consent. You must not use any such information other than is necessary to provide the services requested by Users.

    We may transfer our rights and obligations under these terms of use to another organization, but this will not affect your rights or our obligations under these terms of use.

    You may not transfer your rights or obligations under these terms of use to another person. However, at the approval of the User, you may sub-contract your obligations and work exclusively to other Bright Star Cleaners Service Providers. If we fail to insist that you perform any of your obligations under these terms of use, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

    Each of the conditions of these terms of use operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.

    These terms of use are not intended to confer rights on anyone other than you and us.